Exceptional Covid-19 policy

EXCEPTIONAL COVID-19 POLICY

Due to the new reality in which we are immersed, and the many Government measures put in place recently, we had to put a Covid policy in order to adjustto the obligations requested by the Government. These measures will last as long as necessary.

Here are the rental policies by color code:


COLOR CODES


YELLOW
You can have access to your cottage while respecting the number of10 people.

ORANGE
You can have access to the cottage by respecting the number of 6 people or 2 families if more than 6 people.

ROUGE
You will be able to access the cottage by ensuring that you are only 1 family from the same address. If this condition cannot be met, the amounts committed for your reservation may be applied according to OPTION 2 below.


COVID POLICY


OPTION 1
We will suggest that you reduce the number of occupants of your rental depending on the number of people authorized in the area or you will go according to the color.

OPTION 2
We will suggest that you postpone your stay, so you can apply your amount paid in credit with us, either in the same cottage or in another of our 11 chalets if it is not available.

OPTION 3
We can refund you for your rental less 15% administration costs if there is a forbidden to interregional travel, or rental on our part. If you are awaiting Covid results or other medical reason related to Covid (with official proof).

We will assess the situation for the following months as the situation evolves. If you have any questions, please do not hesitate to contact us by writing to us at info@chaletsarseneault.com or by phone at 1-877-560-8060.

The team of Chalets Arseneault inc.