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FAQ

Question
Why would I book with Chalets Arseneault?
Réponse
We’re a trustworthy business specializing itself in cottage rentals for the past 20 years with a satisfactory rate of 98%, CITQ approved and falling under the 3-star government classification.
Question
Is firewood available?
Réponse
A box filled with around 40 logs is put at your disposal along with matches and dry kindling at a cost of 40$. The box is question is found on the porch of each cottage. You may also bring your own wood if you wish.
Question
What kind of coffee maker is found in the cottages?
Réponse
All the cottages come equipped with a filter-coffee maker and filters are supplied.
Question
Are Barbecues available for outdoor cooking?
Réponse
Yes, each cottage has its own barbecue in summer or wintertime and includes a refill propane tank.
Question
Do I need to bring toilet paper?
Réponse
No, toilet paper, dishwashing cloths, paper towels, aluminum foil, cellophane paper, we provide
Question
Will we be bothered by pool or spa maintenance staff during our stay?
Réponse
It’s relative to the length of your stay. An appointment will be scheduled with you and it only takes 5 minutes to check chlorine levels.
Question
Are outdoor bonfires allowed?
Réponse
Yes, we put fire pits at your disposal at safe locations for all our cottages, but whenever fire restrictions are in effect everyone must comply with the city’s warnings.
Question
Do your cottages offer privacy?
Réponse
The great majority of our cottages possess a minimum of 33 000 squared feet of private land amidst a mature forested scenery.
Question
Must I share the spa or the pool with anyone else?
Réponse
Each cottage has its own four-season private spa and the Lagon Bleu cottage has its very own private swimming pool. We lay great emphasis on privacy for clients.
Question
How do we recuperate the keys to enter the cottage?
Réponse
We don’t have keys but built-in combination locks, you must call us 2 days in advance to recuperate the codes for the lock and the alarm system which change after each rental.
Question
Must I be an adult to book?
Réponse
You must be at least 25 years old. We espouse peace and quietness as well as relaxation. Excessive partying is strictly forbidden.
Question
What are the arrival and departure times?
Réponse
You can have access to the cottage after 4 O’clock and you must exit the latter before.
Question
Are there any fees for maintenance?
Réponse
No none at all however the cottage must be returned in good condition (inspection following your stay).